Protect Yourself from Tech Scams 

Tech-savvy scammers are increasingly impersonating trusted companies such as Amazon or Apple to trick individuals into downloading remote-access apps like AnyDesk, TeamViewer, or QuickSupport. Once installed, these apps can give fraudsters full control over your device, exposing your personal, financial, and account information.

Mobile phone with secure banking app

What Are These Scams?

Scammers pose as trusted companies and pressure you into installing remote-access apps, giving them control of your device. Here’s how it typically works:

  • Impersonation: Scammers contact you pretending to be from a well-known company, often claiming there’s a problem with your account.
  • Remote-Access Request: You may be asked to download a remote-access app, supposedly to help resolve the issue.
  • Device Control: These apps can allow scammers to view your screen, open apps, and steal sensitive data.

 

How to Protect Yourself

Never install software or apps when prompted by an unexpected email, phone call, or text.

Hang up immediately if someone asks you to install AnyDesk, TeamViewer, QuickSupport, or similar apps.

Contact us directly at 800-231-1626 or by submitting a Member Quick Request if you are unsure.

Avoid sharing personal or financial information with anyone who contacts you unexpectedly.

Trust your instincts - if something feels off, it probably is.

What to Do If You've Been Targeted

  • Immediately disconnect your device from the internet.
  • Delete the remote-access app (e.g., AnyDesk, TeamViewer, QuickSupport) from your phone or device.
  • Contact us right away to review your accounts and freeze or close them if needed.
  • Have your phone or device scanned for malware or spyware. Contact your service provider (e.g., Verizon, AT&T) or visit a trusted repair center.
  • Monitor your bank accounts and credit reports closely for any suspicious activity. Report suspected fraud to the FTC at IdentityTheft.gov.
  • Change your passwords, especially for email, banking apps, and any accounts that may have been accessed.

Why This Matters

Protecting your devices helps safeguard your financial well-being, personal data, and peace of mind. Scammers often rely on urgency and fear to trick you into giving them access. Staying informed and cautious is your best defense.