The Nation’s Largest Credit Union Exclusively for Firefighters and Their Families.
Our mission of serving the Fire Family is more than just words – it is the driving force behind everything we do. This is why we work so hard to be the preferred financial institution for firefighters nationwide, serving multi-generational firefighters - over 65,000 members (1,154 fire departments), with current assets of over $2.10 Billion.
Every day, firefighters throughout our nation arrive at their fire stations committed to serve, prepared to rescue. They share personal stories, ask honest questions, solicit real opinions and give sound advice. This is the framework that drives our company culture. We’re passionate about improving the financial lives of our members by providing products and services that cater exclusively to the needs of our fire family.
We are looking for people who have a passion for helping those who serve others, a curiosity to grow personally and professionally, and a desire to contribute to our continued evolution.
On top of doing meaningful work, we support our team members by providing opportunities to expand their knowledge and skills through formal education, training and certification programs, leadership development opportunities, and job rotations.
- We put people first and provide the opportunity for personal and professional growth.
- We make it possible for you to help others, advance your career, and make time for your family and your passions. Let us grow personally and professionally together.... and live a full life.
If you’re looking for more than a paycheck, have a passion to learn and grow, and want to serve true heroes, take a look at our opportunities and apply today!
– Richard R.
What Makes Us Different
Our People, Our Mission: Improving the Financial Lives of Our Fire Family.
Our team is as amazing as the firefighters we serve! We’re made up of a wide range of professionals who have a passion for helping those who serve others. It is our people who have driven our evolution and continually made a difference in the lives of the members we serve.
Over the years, we've relied on the integrity, knowledge, and passion of our employees, who provide high-touch personalized service to meet the needs of our members. We've always focused on providing quality financial products and services to firefighters and their families, removing the fear and uncertainty about personal banking.
As we expand our services into states outside of California, our future looks bright. We're seeking talented individuals to join us along our journey, serving one member at a time, with the old-fashioned personalized service that has made us the Credit Union we are today.
If your passion is serving those who serve others, apply today.
– Darin R
Benefits For You and Your Family
We have our employees' backs. We provide more than just a benefits package to help make life a little easier for their families.
We offer many perks such as:
- Telemedicine support and wellness programs
- Ticket discounts for sports events, amusement parks and entertainment events
- Fun events
Your Family. Your Time. Our Priority.
- FREE Medical, dental and vision plans
- FREE Life insurance, AD&D, short and long term disability coverage
- Paid time off including holidays, vacation, and sick time
- Bonuses and incentives
More Than Just a Paycheck – Your Benefits Include
- 401(k) savings plan, matched up to 4% of pay, with a Safe Harbor of 3%
- Education reimbursement of up to $5,250 annually, along with a 0% APR Education Loan
- 0% APR Technology Loan of up to $2,500
- Pet Insurance
- Legal Services
- ID Theft Protection
Great Service Starts with a Great Team.
We want talented team members across our Credit Union from finance to the call center to operations to the branch and beyond. People who can do more than just the job - who connect with and care for our members. It's the unique qualities that everyone at Firefighters First shares. This means we put our values – integrity, competence, excellence, curiosity, positivity, and humility – into practice every single day.
No matter what your connection is with firefighters – whether it is a personal story or a passion to help those who help others, we are always looking for talented individuals to join our growing team. It is more than just a job – it needs to be your passion.
– Brian S.
Rooted in Values, Driven by Purpose.
We believe in what we are doing and that shared commitment finds its way into every corner of our organization. Backed by our core values, we have created a culture that encourages and promotes respect, curiosity, creativity and passion.
Founded in 1935, we have a strong legacy of serving members with the highest level of care and support. We share the same values as the Fire Family and take pride in helping our members to improve their financial lives!
– Troy C.
HUMILITY: HAVE A SERVANT’S HEART.
We have a genuine desire to selflessly serve others without letting pride and ego get in the way.
BE TRUSTWORTHY.
We listen well, speak honestly, and own our mistakes without excuses — because trust is earned through consistent action, not words.
INTEGRITY: ACT ETHICALLY.
We do what’s in the best interest of the member and the organization, even when no one else is looking, every time and without exception.
SAY IT. MEAN IT. DO IT.
We speak hard truths with respect, because integrity requires honesty even when it’s uncomfortable. We take personal ownership of our commitments — following through completely, without excuses and without waiting to be reminded.
POSITIVITY: ASSUME BEST INTENTIONS.
We give people the benefit of the doubt. Before drawing conclusions, we pause, assume good faith, and lead with curiosity rather than judgment.
FIND A WAY.
We approach every challenge with optimism and ownership, cutting through obstacles to deliver results that matter.
EXCELLENCE: INSIST ON THE HIGHEST STANDARDS.
We aim for perfection. If we fall short, we own it, learn fast, and raise the bar again. Our commitment to unreasonably high standards isn’t just about quality, it’s about distinction. It’s what makes us different, and what makes the difference for those we serve.
DELIVER RESULTS.
We follow through on our commitments, pay attention to the details, get to the root cause, and deliver results with quality and a sense of urgency. Despite setbacks, we rise to the occasion and never settle.
CURIOSITY: ALWAYS ASK WHY.
We dig beneath the surface, question assumptions, and chase the “so what” behind every answer. Our curiosity doesn’t stop at good enough — it drives us to understand deeply and improve relentlessly.
SEEK EVERY PERSPECTIVE.
We are lifelong learners. We actively seek out viewpoints different from our own — because our blind spots and biases are invisible to us alone. The best thinking comes from challenging our assumptions.
COMPETENCE: BE THE EXPERT.
We develop deep expertise and bring it to every interaction with confidence.
DECIDE WELL. ADAPT FAST.
We make informed, well-reasoned decisions grounded in facts and sound judgment — and when circumstances change, we adjust without hesitation. Competence means knowing both what to do and when to change course.
COURAGE: OWNERSHIP.
We step up without being asked, speak up without being prompted, and never hide behind “that’s not my job. ” True ownership means doing what’s right for the long term — even when it’s uncomfortable, inconvenient, or hard.
SHOW GUMPTION.
We take calculated risks and act with conviction. We stay close to the details, trust facts over feelings, and address issues directly — even when it means having uncomfortable conversations. We challenge decisions when needed, but once a path is set, we commit fully and move as one team.
CREATIVITY: CHAMPION IDEAS.
We pursue bold, original ideas and relentlessly seek ways to make the complex simple. We draw inspiration from anywhere and anyone — and we have the courage to champion ideas that others may not yet understand.
OBSESS, THEN INVENT.
We start with the member — digging beneath what they ask for to find what they truly need. Their challenges, unmet expectations, and unarticulated desires fuel our creativity and innovation. Competitors inform us. Members inspire us. The best solutions aren’t always requested — they’re recognized the moment they arrive.
Building the Best Team to Serve Our Members.
We recognize the strength that comes from creating a culture that thrives on different perspectives and beliefs. That's why we want everyone to share ideas on how to improve both member and employee experiences and why we work so hard to ensure every voice and every idea is heard.
We empower employees and encourage them to provide their ideas and suggestions through our internal portal. In turn, our commitment is to review and follow up on each and every suggestion, giving employees the opportunity to be included in strengthening our company and our culture.
Through our internal surveys, employees have another opportunity to be heard and to contribute towards building a culture of excellence at Firefighters First.
– Walter F.
Our mission of helping the Fire Family goes beyond the financial services and products we deliver and extends into the fire community. Through charitable contributions and volunteering efforts, we support the fire community at conferences, events, and sponsor their local charities.
We also support firefighters and their families nationwide through the work of the Fire Family Foundation. They stand ready to assist firefighters when they need it the most.
Adrienne, a firefighter in Arizona
Her young son, Hudson, was born with hydrocephaly (water on the brain). She has health insurance but needed help paying for the extra expenses that came with his medical treatment.
– Adrienne