Privacy & Security
Your privacy matters. Learn how Firefighters First protects your information and what we collect—and why. For additional questions, feel free to contact us at (800) 231-1626.
What Information Is Covered?
Our privacy notices apply to personal information about you that is not publicly available—whether you're a current or former member. This includes data related to your accounts, identity, or financial activity.
We collect this information to process transactions, maintain your accounts, meet regulatory requirements, and improve our service to you.
Personal information does not include aggregated or de-identified data. We may use de-identified data for research, marketing, or improving our offerings—always in accordance with applicable laws.
Frequently Asked Questions
We collect various types of information to service your accounts and better respond to your needs. Information we collect includes:
- Information that identifies you, such as your name, address and telephone number
- Information you provide on your application, such as assets, income and other debt
- Information about your transactions and account experience with us, such as your account balance, payment history and credit card usage
- Information from credit reports regarding your creditworthiness or credit history
- Information from other outside sources regarding employment, credit or other relationship with you (for example, your employment history, loan or credit card balances or your property insurance coverage)
- Other general information from outside sources that is not assembled or used for the purpose of determining eligibility for a product or services (such as information from public records)
Keeping your account information accurate and up to date is very important. You have access to your account information through various means, such as account statements, online banking and in response to specific requests. If your account information is incomplete, inaccurate or not current, please call or write to us at the telephone number or address listed on your account statement, bank records or other documentation. We will promptly update or correct any erroneous information. Please contact us if you have questions or feel that we have not handled information about you properly.