What information is covered by your privacy notices and why do you collect information about me?
Our privacy notices apply to consumer personal information, which means personally identifiable information about a consumer or a consumer's current or former relationship with Firefighters First Credit Union that is not publicly available. We collect and use various types of personal information for our everyday business purposes, such as to process transactions, service and maintain accounts, comply with laws and regulations and better respond to your needs.
Personal information does not include aggregated or de-identified data that the Credit Union may create or compile from various sources, including accounts and transactions. This information, which does not identify individual customers, is used by the Credit Union for its business purposes, which may include offering products or services, research, marketing or analyzing market trends, and other purposes consistent with applicable laws.
We collect various types of information to service your accounts and better respond to your needs. Information we collect includes:
- Information that identifies you, such as your name, address and telephone number
- Information you provide on your application, such as assets, income and other debt
- Information about your transactions and account experience with us, such as your account balance, payment history and credit card usage
- Information from credit reports regarding your creditworthiness or credit history
- Information from other outside sources regarding employment, credit or other relationship with you (for example, your employment history, loan or credit card balances or your property insurance coverage)
- Other general information from outside sources that is not assembled or used for the purpose of determining eligibility for a product or services (such as information from public records)
Keeping your account information accurate and up to date is very important. You have access to your account information through various means, such as account statements, online banking and in response to specific requests. If your account information is incomplete, inaccurate or not current, please call or write to us at the telephone number or address listed on your account statement, bank records or other documentation. We will promptly update or correct any erroneous information. Please contact us if you have questions or feel that we have not handled information about you properly.