Popmoney As a Firefighters First Credit Union member, you have access to Popmoney® - an innovative person-to-person payment service that eliminates the hassles of writing checks or digging for cash.

Conveniently send, receive and request money with an email address, mobile phone number or account number, no matter where they bank.

You can use your existing Firefighters First checking or savings account and Popmoney® to:

» Pay your rent or your babysitter
» Send money to your child at college
» Pay back friends when you split the bill
» Send money as a gift

Popmoney is available in Online Banking and on the Firefighters First Mobile App.

Frequently Asked Questions

What is Popmoney?
Popmoney is an electronic payment option that provides you with the convenience of sending money to virtually anyone you know directly from your bank account. You no longer need to visit an ATM to get cash or write a check to make a payment. Recipients simply need to have an eligible US bank account.

How do I send money using Popmoney?
Online banking: You will need the recipient's email address, mobile phone number or bank routing and account number.

Mobile app: You will need the recipient's email address or mobile phone number.

• Email address: the recipient will receive an email with instructions on how to direct the payment into his or her bank account.

• Mobile number: a text message will be sent to the recipient with instructions on how to direct the payment into his or her bank account. If the recipient does not respond to the payment notification after 3 days, a reminder text message will be sent reminding him/her to act on the payment notification.

• Bank Account Information (routing and account number): money will be directly deposited into the recipient's account. You will also have the option to send them an email.

What does the recipient see when I send them money?
If you send money using the recipient's email address or mobile phone number, they will receive an email or text message with instructions on how to deposit the payment into their bank account.

If you send money using the recipient's bank routing and account number, the money will be deposited directly into their account. They will only receive a notification if you enter an optional message when submitting the payment.

Will my bank account information be shared with the recipient?
No. Your bank account information will always remain confidential. They'll only see your first name, last name, the message you wrote for the payment and your email address or mobile phone number.

Why isn't the Popmoney page loading for me?
In order to use Popmoney, third party cookies will need to be enabled on your browser. Refer to your browser's help area to learn how to enable cookies. If you continue to have issues, call us at 800-231-1626.

Can I send money to someone who isn't a Popmoney customer?
Yes, payments can be sent to anyone with a US bank account – the recipient just needs to be enrolled with Popmoney for the payment to be processed.

If Popmoney is available through the recipient's financial institution, enrollment is quick and easy. If their financial institution does not offer Popmoney, recipients can go to www.popmoney.com and register there.

Is there a fee to use Popmoney?
As a member of Firefighters First CU, you don't pay any fees to use Popmoney!

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Sign Up for Online Banking

Ready to sign up for OnLine Banking? Follow these instructions or give us a call at 800.231.1626

  • Log in to Online Banking at the top of the page by using your member number and the last four digits of your SSN, or if it is a business, the last four digits of your tax ID as your temporary password. You will be prompted to change your PIN through this process.
  • Confirm personal account information and accept the disclosure agreement.
  • Create a secure Username and Password for OnLine Banking.
  • Verify your identity by receiving and entering your One Time Passcode.
  • Select "Yes, register my private computer" if you are using a private home computer, or "No, this is a public computer" if using a public or shared computer (work, library, internet café).
  • Keep your personal User Name and Password private and confidential for future use.

Having trouble accessing your accounts?

Try these troubleshooting tips:

Still having trouble accessing online banking? Give us a call at 800.231.1626.


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