Service on Your Hours, not Bank Hours
We make it very easy to submit your requests online, directly to us, without talking to anyone. However, if you prefer, you can complete your request with the help of a Member Advisor, call our Virtual Branch at 800-231-1626, Monday – Friday, 7:00 AM – 4:30 PM PT.
How to Find Self-Service Tools in Online Banking
- Log in to your online banking account.
- Go to Account Settings in the main navigation.
- Select Self Service from the dropdown menu.
- Select your service request from the list.
- Complete the form.
If you’re not up-to-date with us, we can’t stay up-to-date with you. Use the form to update any contact information, including your email address and phone number.
When we get back to travelling, travel notifications make using your card outside the U.S. smooth and hassle-free for all the Firefighters First cardholders in your family. Enter your itinerary by country and the dates of your stay.
Request a domestic Wire Transfer1 by 1:00 PM PT on weekdays and get it processed the same day. You’ll find this helpful when you need to wire funds to close escrow. Requests on weekends and holidays go through the next business day.
1Domestic wires only. For business accounts, one free wire transfer allowed per month. Cut-off time will be at 1:00 p.m. PT (Pacific Time) on each weekday that the Credit Union is open excluding holidays. Payment orders, cancellations, or amendments received after the applicable cut-off time may be treated as having been received on the next funds transfer business day and processed accordingly.
Time matters. Requesting a stop payment has never been easier or more immediate.
An ACH debit is an authorized electronic funds transfer. For example, when you set up recurring monthly payments for a mortgage or utility bill, an ACH debit is used to debit your bank account automatically. An unauthorized debit transaction can be an ACH debit that was not authorized, a transaction in an amount different from what was authorized, or was initiated earlier than requested.
Use Self Service to:
- Apply for overdraft protection
- Set a security code word
- Request deposit envelopes