Here's what our members are saying about Firefighters First!

Firefighters First was created by firefighters, for firefighters. Serving our members to the best of our ability is at the core of what we do. We take pride in member satisfaction. Here's a sample of what our members are saying about Firefighters First in branch and online.

Member Survey (10/10)
Member Survey
Firefighters First has the BEST customer service/relations. That's why we closed all other accounts at our previous banks and bank here! We are treated as valued customers in a family-like way every time we step through the door or call a bank associate. Every worker is genuine and personable as well. We love our bank! - Gabrielle B.
Member Survey (10/10)
Member Survey
I truly felt like my business is valued and received personalized service. - Alicia B.
Member Survey (10/10)
Member Survey
Service, cost, TRUST IN THE BOARD OF DIRECTORS looking out for me and looking to the future to grow the credit union responsibly. - Gregory W.
Member Survey (10/10)
Member Survey
I like the Firefighter Family Feeling and I feel my money is safe. - Steve S.
Member Survey (10/10)
Member Survey
The availability of someone to speak to on the phone has always been one of the best features. No long wait times on hold. Person on phone is always friendly and helpful. - John P.
Member Survey (10/10)
Member Survey
Being a member of Firefighters First CU Is like being a part of a huge family! Everybody knows your name and genuinely cares for you. The service is consistently excellent, not because of the training but because that is the core of who this CU is. - Darrell D.
Member Survey (10/10)
Member Survey
I have referred a number of people to the CU, including recruits at our fire academies. All have been satisfied as well. - Jim V.
Member Survey (10/10)
Member Survey
Your customer service has been the best I have ever experienced from a financial institution. I always am happy with the service. Thank you for taking care of me and my family and our money. - Michael K.
Member Survey (10/10)
Member Survey
Very satisfied with the new membership. - James T.
Member Survey (10/10)
Member Survey
Friendly customer service that is personalized. And no fees. - Jeremy R.
Member Survey (10/10)
Member Survey
Very easy to open acct, very knowledgeable, friendly staff. One stop credit union. We were able to walk out of there on first visit with cards in hand (not like other credit union and/or banks where you have to have cards mailed to you). - Hilda G.
Member Survey (10/10)
Member Survey
The service is personal and excellent. All the services we need are available but still the credit union is small enough to treat us like family and give our needs immediate attention. - Ann B.
Member Survey (10/10)
Member Survey
Ease of access with app and website. Making transfers between accounts and other members is super easy. I like the budget feature on the website. It is nice that you cover the first few bank fees at ATMs. I have always been able to have problems solved when I call with issues. - Barbara K.
Member Survey (10/10)
Member Survey
Opening a new account was easier and smoother than I thought it would be. Everyone was polite, professional, and answered any questions I had. - Russell B.
Member Survey (10/10)
Member Survey
You have much of the convenience of a larger bank with better interest rates, customer service, and account options. - Skylar M.
Member Survey (10/10)
Member Survey
The process from becoming a member to going through the loan process was extremely pleasant. You guys have an outstanding team that take care of all of your clients and am looking forward to doing business with you guys in the future. - Christopher N.
Member Survey (10/10)
Member Survey
You have been professional and thorough. The process was timely. You have met all the things for me to be a welcomed member. - Barbar P.
Member Survey (10/10)
Member Survey
Firefighters First Credit Union has been a pleasure to work with. They are so easy to get a hold of a real person. I do not have to go through a hundred automated questions. They are on the cutting edge of technology as well. - Stephen M.
Member Survey (10/10)
Member Survey
I’m always treated like the most important person - Rebecca V.
Member Survey (10/10)
Member Survey
I just recommended FFCU to a friend of mine who joined 2 weeks ago. He's very happy with your service. - Arnold H.
Member Survey (10/10)
Member Survey
All 3 of my children are currently members. The service is great, and the team members understand the issues that firefighters face with scheduling and impacts that we often cannot control. - Stephen P.
Member Survey (10/10)
Member Survey
I trust the credit union to take care of this great family of firefighters. My Dad was LA City long ago and I remember being a kid of the credit union. Glad to be included and thank you. - Rory O.
Member Survey (10/10)
Member Survey
36 years as a member and still amazed at the level of service. Nuff said !!! - Reginald W.
Member Survey (10/10)
Member Survey
Credit union service is better than regular banks. Focus is on people in FF profession and understanding their needs. - Michael C.
Member Survey (10/10)
Member Survey
Easy to access via computer or smart phone. So simple to deposit checks and make transfers. - Laraine E.
Member Survey (10/10)
Member Survey
I've been a member for over 30 years. I would never trust any other bank the way I trust this credit union. - Belinda R.
Member Survey (10/10)
Member Survey
They are extremely knowledgeable, helpful, and friendly. Great rates, and current with electronic checking, deposits, etc.- Mary P.
Member Survey (10/10)
Member Survey
We have been with this Credit Union for over 6 years and you guys have provided us with the best member services. We have questions, they are answered immediately. We need a loan, we get the best product for our needs and approved in less than 24 hours. Customer service, always a pleasure to call or go into the branch!! Keep up the great work!! - James M.
Member Survey (10/10)
Member Survey
Excellent accuracy with online banking, available free ATMs, polite customer service in offices and great interest rates. - Tom H.
Member Survey (10/10)
Member Survey
Rates, ATM fee refund, ease of banking in general. low stress!! - Roger W.
Member Survey (10/10)
Member Survey
I joined the Firefighters First Credit Union many years ago. I have been extremely satisfied with the service rendered each time we needed anything. The people are friendly, helpful and efficient. - Gennell J.
Member Survey (9/10)
Member Survey
Good rates and good customer service. - Kathleen S.
Member Survey (10/10)
Member Survey
I trust you. You do good It's easy to do work with you. - John W.
Member Survey (10/10)
Member Survey
I feel that my money is safe and like all the services - Patricia L.
Member Survey (10/10)
Member Survey
I've been a member since 1981 & have had only pleasant and wonderful experiences with the credit union.- Sheldred A.
Member Survey (10/10)
Member Survey
The credit union is great. Easy to work with, friendly, helpful staff, great web site, easy to navigate. - Lawrence M.
Member Survey (10/10)
Member Survey
My family has been members since my dad joined the fire department in 1946. We have received excellent customer service along the way. - Susan H.
Member Survey (10/10)
Member Survey
Overall, no fees excellent customer service best rates, and the list goes on. - Matthew K.
Member Survey (10/10)
Member Survey
Very good service, courteous and helpful staff, decent rates, and really like that the Board of Directors are firefighters. - John K.
Member Survey (10/10)
Member Survey
David Lillie and his staff are the best. - Leslie M.
Member Survey (10/10)
Member Survey
It has been a great experience from the start. I feel like I have received a great percentage rate on my loan. I have worked with the Pleasanton, CA office and Darrick and his team have always been great. Great customer service, pleasant atmosphere and prompt service. - Kathaleen V.
Member Survey (10/10)
Member Survey
I have great confidence in the manner in which you have made our Credit Union so reliable. Each time I have a question or need assistance the Credit Union representative has been extremely helpful, patient and courteous. I am 94 and appreciative of all the times they have assisted me. - Jean H.
Member Survey (10/10)
Member Survey
The organization has been there for us and our daughter's family whenever we needed them and are fair in the dealings unlike the banks that we have had to deal with. I believe that the word Family best describes the credit union. - Billie P.
Member Survey (10/10)
Member Survey
I've been a satisfied member for over 27 years. I've always been treated with courtesy and respect. The CU is fast, efficient, and friendly. Keep up the good work. - Scott R.
Member Survey (10/10)
Member Survey
I have been a member or over 35 years now and have never had a big problem with any of your personnel or my accounts. Every time that I have to come by which isn't often, I feel so valued and they treat me with kindness like I am a relative. - Marianne M.
Member Survey (10/10)
Member Survey
Love, love, love the credit union! Great staff and always up to date on services offered. Needed notary service yesterday and was pleased to find that the Thousand Oaks branch had notaries available. Very fast, convenient, and friendly experience always! - Barbara J.
Member Survey (10/10)
Member Survey
Outstanding service, especially from Deanna Corona who helped me through some difficult times after my brother’s untimely death. - Richard F.
Member Survey (10/10)
Member Survey
Firefighters First is AWESOME! Great rates...helpful staff....friendly service....caring employees.....extraordinary dividends....where do I stop!!! - Donna W.
Member Survey (10/10)
Member Survey
Banking is very easy and convenient on the website and app. It's rarely necessary to walk into a branch which is great for me since branches are not near my home. - Alice A.
Member Survey (10/10)
Member Survey
Everyone is so nice, the website is easy to use, and the ATMs are confident because of the CO-OP status. - Samantha N.
Member Survey (10/10)
Member Survey
I cannot understand why anyone who is eligible would not take advantage of a membership at Firefighters First CU. - William S.
Member Survey (10/10)
Member Survey
The assistance provided by Deanna Corona. She was extremely thorough, courteous, professional and efficient. - Janet T.
Member Survey (10/10)
Member Survey
Excellent customer service.. it doesn't 'feel' like a large institution - receive personal service & the customer service people take interest in your situation, are personable, kind & most importantly knowledgeable in what they are telling & offering you. In addition, great benefits & programs, security. - Susan H.
Member Survey (10/10)
Member Survey
The staff is amazing and easily accessible! The staff is very knowledgeable and makes sure you have everything you need. The staff makes you feel like they are invested in you and your family! Just amazing! - Courtney A.
Member Survey (10/10)
Member Survey
Firefighters First CU has been great, my local rep (Yian Saechao) has been a pleasure to work with, very helpful, looks out for our best interest and is very efficient! - Mark P.
Member Survey (10/10)
Member Survey
In my many years as a member, you have always been there for me and my family. The peace and security of knowing you are there is very important to me, and I thank you for that. - Kay H.
Member Survey (10/10)
Member Survey
Very good service from Seung Fitch. - Robert G.
Member Survey (10/10)
Member Survey
It has been a great experience from the start. I feel like I have received a great percentage rate on my loan. I have worked with the Pleasanton, CA office and Darrick and his team have always been great. - Kathaleen V.
Yelp (5/5)
Firefighters First Credit Union serves full time Firefighters and there families. You will not find a better banking experience anywhere with more products and services and no fees! Guarantee once you check it out you and your family will be hooked! - B. H.
Member Survey (10/10)
Member Survey
It is easy to do business with you and talking on the phone with someone that knows what they are talking about. No hassle. - Lawrence F.
App Review (5/5)
Fast, easy, does what it (Mobile Banking App) says it's going to do. - Snowboarderbeck
Member Survey (10/10)
Member Survey
Gina was amazing. As someone who was inexperienced with the process she helped me make a well informed decision. Gina was responsive and patient and I will not hesitate in the future to call her and the rest of the Firefighters First CU team for future loan services. - Drew K.
Facebook (5/5)
I went into the Thousand Oaks branch as my wallet had been stolen. Replacing all of my cards has been such a hassle and hours and hours of work made challenging by having my two small kids with me on each errand. The Credit Union had a place for the kids to play, was able to cancel my old card and make me a new one ASAP without even impacting my husbands card! (A huge plus since he's on a 48 and our credit cards had to be canceled). I so so appreciate how quick, helpful, and well thought out their branch is. The kids loved it, which to a mom is an even bigger plus - Bonnie R.
Member Survey (10/10)
Member Survey
This was the easiest car purchase I have ever made thanks to Firefighters First. - Kimberly N.
Android Review (5/5)
All my banking information, and details at my fingertips! (Mobile Banking App) - Paul A.
App Review (4/5)
I feel confident using the app and it's been reliable. Super easy to use. - Bedi
Yelp (5/5)
Best credit union ever. I have been a member for nearly 20 years. They have helped me get loans, cars brought straight to me for purchase so I didn't have to go to a dealership, and they helped me raise my credit. I will never go with a big bank!! - Thereas S.
Android Review (5/5)
Super easy to use! (Mobile Banking App) - Joshua G.
Facebook Review (4/5)
I've been with Firefighters First (formerly LAFCU) for over 40 years and have always been very happy with the service I have received from them. Keep up the good work! - John M.
Member Survey (10/10)
Member Survey
Friendly staff and willing to work with you. Great Service! - Imerio S.
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