Here's what our members are saying about Firefighters First!

Firefighters First was created by firefighters, for firefighters. Serving our members to the best of our ability is at the core of what we do. We take pride in member satisfaction. Here's a sample of what our members are saying about Firefighters First in branch and online.

(10/10)
November 2, 2016 | Member Survey
It has been a great experience from the start. I feel like I have received a great percentage rate on my loan. I have worked with the Pleasanton, CA office and Darrick and his team have always been great. - Kathaleen V.
(5/5)
October 22, 2016 | Yelp Review
Firefighters First Credit Union serves full time Firefighters and there families. You will not find a better banking experience anywhere with more products and services and no fees! Guarantee once you check it out you and your family will be hooked! - B. H.
(10/10)
November 2, 2016 | Member Survey
It is easy to do business with you and talking on the phone with someone that knows what they are talking about. No hassle. - Lawrence F.
(5/5)
September 21, 2016 | App Review (IOS)
Fast, easy, does what it (Mobile Banking App) says it's going to do. - Snowboarderbeck
(10/10)
November 2, 2016 | Member Survey
Gina was amazing. As someone who was inexperienced with the process she helped me make a well informed decision. Gina was responsive and patient and I will not hesitate in the future to call her and the rest of the Firefighters First CU team for future loan services. - Drew K.
(5/5)
August 8, 2016 | Facebook Review
I went into the Thousand Oaks branch as my wallet had been stolen. Replacing all of my cards has been such a hassle and hours and hours of work made challenging by having my two small kids with me on each errand. The Credit Union had a place for the kids to play, was able to cancel my old card and make me a new one ASAP without even impacting my husbands card! (A huge plus since he's on a 48 and our credit cards had to be canceled). I so so appreciate how quick, helpful, and well thought out their branch is. The kids loved it, which to a mom is an even bigger plus - Bonnie R.
(10/10)
November 2, 2016 | Member Survey
This was the easiest car purchase I have ever made thanks to Firefighters First. - Kimberly N.
(5/5)
October 15, 2016 | App Review (Android)
All my banking information, and details at my fingertips! (Mobile Banking App) - Paul A.
(4/5)
September 27, 2016 | App Review (IOS)
I feel confident using the app and it's been reliable. Super easy to use. - Bedi
(5/5)
October 15, 2016 | Yelp Review
Best credit union ever. I have been a member for nearly 20 years. They have helped me get loans, cars brought straight to me for purchase so I didn't have to go to a dealership, and they helped me raise my credit. I will never go with a big bank!! - Thereas S.
(5/5)
October 15, 2016 | App Review (Android)
Super easy to use! (Mobile Banking App) - Joshua G.
(4/5)
September 27, 2016 | Facebook Review
I've been with Firefighters First (formerly LAFCU) for over 40 years and have always been very happy with the service I have received from them. Keep up the good work! - John M.
(10/10)
November 2, 2016 | Member Survey
Friendly staff and willing to work with you. Great Service! - Imerio S.
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Firefighters First Credit Union

"Started in 1935, our purpose is to improve the financial lives of firefighters and their families."

- Firefighters First Credit Union

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*An Extraordinary Dividend Bonus or an Interest Refund may be declared at the discretion of the Firefighters First Board of Directors at year-end.

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Ready to sign up for OnLine Banking? Follow these instructions or give us a call at 800.231.1626

  • Log in to Online Banking at the top of the page by using your member number and the last four digits of your SSN, or if it is a business, the last four digits of your tax ID as your temporary password. You will be prompted to change your PIN through this process.
  • Confirm personal account information and accept the disclosure agreement.
  • Create a secure Username and Password for OnLine Banking.
  • Verify your identity by receiving and entering your One Time Passcode.
  • Select "Yes, register my private computer" if you are using a private home computer, or "No, this is a public computer" if using a public or shared computer (work, library, internet café).
  • Keep your personal User Name and Password private and confidential for future use.
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