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Sign Up for Text Alerts

Given recent data security breaches with big retailers, it is critical that you take appropriate steps to protect your personal data.

We offer smsGuardian text alerts. This FREE service will monitor your account activity and send you text alerts to your smart phone when there is suspicious activity.

Activity that is monitored includes:

  • Card not Present (such as online purchases)
  • Fuel Transactions
  • Authorizations Greater than $100
  • 5 or More Transactions in 24 hours (a text sent for every transaction ~ #6, #7, #8, etc)
  • Out of State Transactions
  • International Transactions

You will receive an immediate text and if the authorization is fraudulent, you can immediately block your card before any additional transactions are processed. Help stop fraud and help protect your data. 

Enroll your card TODAY

  • Each card must be enrolled separately, you will be asked to renew every 2 years.
  • Each time a card is replaced with a new card #, you must enroll the new card to keep the service.
  • If you recently had your card reissued as part of one of the large retailer data breaches, make sure you have enrolled your new card.
Enroll Now

 

 

Note: There may be an instance where a charge is legitimately yours, and you do not reply to the text. But through our sophisticated fraud monitoring & tracking, your card gets blocked by our processor. This could be the result of heavy fraud being reported in a specific area or with a specific retailer, that you may not be aware of - but our processors are since they monitor on a much larger scale.

In this case, our processor will first try to contact you at the phone number on record before blocking, and will also send you an email if they are unable to reach you by phone. This is why it is critical that you always update and maintain current contact information with the Credit Union. We apologize for the inconvenience, but we are trying hard to protect you as much as possible against unauthorized use of your cards.   

 

 


 

 


Sign Up for Online Banking

Ready to sign up for FIRE OnLine Banking? Follow these instructions or give us a call at 800.231.1626

  • Log in to FIRE Online at the top of the page by using your member number and the last four digits of your SSN, or if it is a business, the last four digits of your tax ID as your temporary password. You will be prompted to change your PIN through this process.
  • Confirm personal account information and accept the disclosure agreement.
  • Create a secure Username and Password for FIRE OnLine.
  • Verify your identity by receiving and entering your One Time Passcode.
  • Select "Yes, register my private computer" if you are using a private home computer, or "No, this is a public computer" if using a public or shared computer (work, library, internet café).
  • Keep your personal User Name and Password private and confidential for future use.
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Firefighters First Credit Union has no control over information at any site hyperlinked to from this site. Firefighters First Credit Union  makes no representation concerning and is not responsible for quality, content, nature, or reliability of any hyperlinked site and is providing this hyperlink to you only as a convenience. The inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by Firefighters First Credit Union  of any information in any hyperlinked site. In no event shall Firefighters First Credit Union  be responsible for your use of a hyperlinked site.

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