Let us take the hassle out of moving your accounts to Firefighters First CU.

We know switching your accounts from one bank to another is time consuming and maybe even a little intimidating. Not with Firefighters First Credit Union! We've made it easy for you to switch, with our FREE online tool that safely and securely does the work for you.

So, how does ClickSWITCH work? Watch the video below to learn more.

You can easily move your direct deposit and recurring payments to your Firefighters First acount - all with the click of a mouse! Best of all, we do all of the work for you!

• View progress and details of your requested switches.
• Track switch status, confirmation when your account has been switched.

Ready To Get Started?

Call or visit your local branch and we will assist you through the process:

• Open a new account
• Sign up for online banking
• Receive a Switch Code
• Log into the online portal
• Follow the easy prompts to select your direct deposit and recurring payment vendors (utilities, gym memberships, etc…)

Do You Already Have Your Switch Code?

Continue Setup

Note: We suggest that you keep your old account open for 30 days to allow time for the switch to be completed and for checks and automated payments to clear. If you paid bills through bill pay at your old bank or credit union you will want to set up your Firefighters First checking account with Bill Pay to continue uninterrupted payment. Our service will automatically send a cancellation notice and change of account form to the institutions your electronic transactions originated from.

If you have questions, please contact us at 800-231-1626 or visit a local branch.

Frequently Asked Questions & Answers

*Important information regarding recent Social Security Administration changes

As of February 1, 2016 the Social Security Administration no longer accepts mailed Direct Deposit Sign Up Forms or Change Request Forms from individuals, financial institutions or any other organization.

Please complete and print the Social Security switch form. Then, choose from one of the following three options:

• Visit the Social Security website at https://www.socialsecurity.gov/myaccount/
• Call Social Security at 1-800-772-1213
• Call or visit your local Social Security office. Find the office nearest you at https://secure.ssa.gov/ICON/main.jsp

1. What is ClickSWITCH™?

ClickSWITCH makes it easy for you to quickly and securely switch your current online bill payments, automated payments and direct deposits from your existing financial institution accounts to Firefighters First. ClickSWITCH removes the hassles of contacting all your billers to make changes and helps ensure you don't miss a payment when you change financial institutions.

2. How does ClickSWITCH work?

ClickSWITCH takes the hassle out of moving your automated payments and direct deposits to Firefighters First. You input your payment and direct deposit information in to our secure ClickSWITCH system and we'll get to work contacting all of the billers to switch your payments over to Firefighters First. You can monitor progress and track status in the "Status" column.

3. How long will it take for me to switch my payments?

Timing for each payment switch can vary depending on the type of payment, biller and the method needed to switch the payment. Online banking bill payments are switched instantly. Automated payments and direct deposits typically take between 7-10 days to switch, but can be faster with certain billers. It's always a good idea to review your switch status page for the most current information regarding each switch.

4. Do I need to call my billers to confirm the switch?

We display the status for each automated payment or direct deposit in the Status column. If a switch shows as "Completed" there's no need to contact the biller. For switches that are marked as "Mailed" for more than 10 days, you may want to contact the biller to confirm the status.

5. Does ClickSWITCH work with direct deposit?

Yes. Indicate the type of direct deposit you want to switch and complete the required information. Please note: some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept our switch request.

6. One of my switches has an "Action Needed" status. What does this mean?

Occasionally, after you have submitted a switch for processing, our research team determines that particular biller requires you to update your banking information with them online. When this happens, your switch will show an "Action Needed" status. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.

7. Why do I need to enter my billing account number?

Your billing account number is required by the biller to ensure your identity and to update the account information in their system.

8. Which address should I use for my biller?

A number of billers are included in our system. If we do not have a biller's address, please use the address that is indicated on the payment confirmation or statement the biller sends you. You can also find most billers' payment addresses displayed in the Help or Contact Us areas of their websites.

9. How long does it take to for my biller to update my payment account?

The time for each payment to switch varies depending on the type of payment, biller and the method needed to switch the payment. Online banking bill payments are switched instantly. Automated ACH payments and direct deposits typically take between 7-10 days to switch, but can be faster with certain billers. It's always a good idea to check your switch status page for the most current information about each switch.

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Firefighters First Credit Union

"Started in 1935, our purpose is to improve the financial lives of firefighters and their families."

- Firefighters First Credit Union

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*An Extraordinary Dividend Bonus or an Interest Refund may be declared at the discretion of the Firefighters First Board of Directors at year-end.

Sign Up for Online Banking

Ready to sign up for OnLine Banking? Follow these instructions or give us a call at 800.231.1626

  • Log in to Online Banking at the top of the page by using your member number and the last four digits of your SSN, or if it is a business, the last four digits of your tax ID as your temporary password. You will be prompted to change your PIN through this process.
  • Confirm personal account information and accept the disclosure agreement.
  • Create a secure Username and Password for OnLine Banking.
  • Verify your identity by receiving and entering your One Time Passcode.
  • Select "Yes, register my private computer" if you are using a private home computer, or "No, this is a public computer" if using a public or shared computer (work, library, internet café).
  • Keep your personal User Name and Password private and confidential for future use.

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