Watch for unusual activity
Review your transactions regularly to catch anything you do not recognize as early as possible.
Act Quickly
Secure your account after a lost or stolen card.
If your card is missing or has been stolen, contact us right away and follow the prompts. Acting quickly helps limit unauthorized charges and allows us to lock down your account and support you through next steps.
Steps you can take to protect yourself after a lost or stolen card.
After reporting your card, there are a few important steps you can take to further protect your account and reduce the risk of fraud. Staying aware of your activity and taking simple precautions can help you catch issues early and keep your finances secure moving forward.
Update saved payments
Replace your card details anywhere it is saved to avoid missed payments or service interruptions.
Turn on account alerts
Set up alerts so you are notified of transactions and changes to your account in real time.
Common questions about lost or stolen cards.
What should I do if I find my card after reporting it lost or stolen?
For your security, do not use the card. Once it has been reported, it is permanently deactivated to prevent unauthorized use. You should safely destroy the card and continue using your replacement.
Will I be responsible for unauthorized transactions?
If you report your card promptly, you are generally not responsible for unauthorized charges. We will work with you to review any suspicious activity and take the appropriate steps to resolve it.
How can I prevent fraud after losing my card?
Keep a close eye on your account by reviewing recent transactions and enabling alerts for purchases and account activity. Staying proactive helps you identify and report anything unusual as early as possible.
Will my recurring payments be affected?
Yes, any subscriptions or recurring payments tied to your old card will need to be updated with your new card information. This helps avoid missed payments or service interruptions.
Can I still access my account without my card?
Yes, you can continue to access your account through online and mobile banking. You can also manage your account, review transactions, and use other available services while you wait for your replacement card.