Connect instantly
Start a chat with our team for quick answers and real time support during business hours.
Choose the best way to connect with our team for support.
Whether you prefer to call, email or send a message through our form, we are here to help. For your security, please do not include personal or confidential account information unless using a secure channel.
Speak with a representative
Call us to get help with your account, ask questions or resolve sensitive needs.
Send us a message
Message us for general inquiries and we will follow up with you as soon as possible.
VIDEO CAll
We are one video call away.
Skip the trip to a branch. Connect with a real Firefighters First team member over secure video. Share documents, get questions answered, and handle business face-to-face on your schedule.
Submit a request for help or questions.
If you have questions about your account, need assistance with digital banking, or would like to learn more about a product or service, use our form between 7 a.m. and 8 p.m. PT.
Talk to the CEO
Have a question, a concern, or an idea? Dixie believes in open dialogue with the members we serve. This is your direct line to the top, because at Firefighters First, every voice in the Fire Family matters.
Questions about contacting us.
How do I choose the best way to contact you?
The best option depends on your need. For quick questions or urgent help, give us a call at 800.231.1626. For more detailed requests, email or the contact form may be a better fit.
How quickly will I receive a response?
Response times vary based on the type of request, but most inquiries are handled the same day or by the next business day. Urgent matters are prioritized.
What information should I include in my message?
Include clear details about your request, such as the issue, relevant dates, and any helpful context. This allows our team to assist you more efficiently.
Can I contact you outside of business hours?
During non-business hours, please utilize our Member Quick Request form. We will reply to your Urgent request within 2 hours (if this is a regular request, you will be contacted the following business day).
What types of requests should not be submitted through the form?
For your security, do not include sensitive information like account numbers, passwords, or Social Security numbers. Use secure messaging in Digital Banking or call us for those requests.
What should I do if my request is urgent?
For time-sensitive issues, calling us directly is the fastest way to get immediate assistance and resolve your concern.
What happens after I submit a request?
Your message is reviewed and routed to the appropriate team. We will follow up with you based on the nature and urgency of your request.
Can I include multiple questions in one message?
Yes, but for faster and consistent resolution, it is best to keep each request focused so it can be handled more efficiently.
Will I be speaking with someone who understands the Fire Family?
Yes. Our team understands the needs of firefighters and their families and is here to provide knowledgeable and relevant support.
How do I know my message was received?
You will receive a confirmation or follow up from our team. If you do not hear back within a reasonable timeframe, feel free to reach out again.