Exterior of the Firefighters First Credit Union Walnut Creek branch on a sunny day, with the FFCU logo and wordmark prominently displayed on a warm wood-panel facade above floor-to-ceiling glass windows reflecting nearby trees.

Find a branch or shared branch.

Our branches serve firefighters and their families exclusively, which means the people behind the counter understand your schedule, your income structure and your financial goals.

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Choose the best way to connect with our team for support.

Whether you prefer to call, email or send a message through our form, we are here to help. For your security, please do not include personal or confidential account information unless using a secure channel.

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Start a chat with our team for quick answers and real time support during business hours.
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Speak with a representative

Call us from 6am – 5pm PT for account help, to ask questions or resolve sensitive needs.
Call us at 800.231.1626

Send us a message

Message us for general inquiries and we will follow up with you as soon as possible.
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Access thousands of ATMs & shared branches.

Use nearly 30,000 ATMs nationwide and thousands of shared branches to access your accounts.

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join the fire family

Become a Member.

Membership with Firefighters First Credit Union is designed around the realities of the fire service. From flexible banking and lending options to personalized support, everything we offer is built to help you stay financially strong through every stage of your career and beyond.

Become a Member

Questions about our locations

What are your hours of operation?

Branch Hours
Monday – Friday
7:00am – 4:00pm Local Time

Call Center/Virtual Branch Hours
Monday – Friday
6:00am – 5pm PT

What is your mailing address?

Firefighters First Credit Union
P.O. Box 60890
Los Angeles, CA 90060-0890

Can I contact you outside of business hours?

During non-business hours, please utilize our Member Quick Request form. We will reply to your Urgent request within 2 hours (if this is a regular request, you will be contacted the following business day).

Will I get reimbursed for ATM fees outside the network?

Yes, up to five ATM surcharge fees per calendar month, up to $10 per transaction. To qualify, you must have a combined direct deposit total of at least $1,000 per month for at least two consecutive months on an ongoing basis and you must make your ATM withdrawal from your Firefighters First personal or business account.