Handle most account requests without visiting a branch.
Self-service forms let you update your information, manage your cards, request transfers and more directly through Online Banking or the FireFirstCU mobile app at any time.
How to access self-service forms.
Mobile App
- Log in to the FireFirstCU mobile app.
- Tap More from the bottom navigation bar.
- Select Self-Service Forms from the top navigation.
- Choose your request from the list and complete the form.
Online Banking
- Log in to Online Banking.
- Select Self-Service Forms from the top navigation.
- Choose your request from the list and complete the form.
Every form you need. All in one place.
From updating your contact information to disputing a transaction or requesting a wire transfer, here is a complete list of self-service forms available through Online Banking and the FireFirstCU mobile app.
Address and Contact Information.
Update your physical or mailing address, email, or phone numbers to keep your account information current.
Cashback Redemption.
Redeem available rewards on your Visa® credit and debit cards. Funds will be deposited into your checking or savings account within two business days of submitting the form.
Wire Request.
Request a domestic wire transfer by 1:00 PM PT on weekdays for same-day processing. Useful when you need to wire funds to close escrow. Requests submitted on weekends or holidays will be processed the next business day.¹
ACH Stop Payment.
Place a stop on a pending ACH debit before it posts to your account (such as a recurring mortgage or utility payment). Please submit your request at least 2 business days before the transaction date.
Unauthorized ACH Debit.
Report an ACH transaction that was not authorized, was processed in an incorrect amount, or was initiated earlier than requested.
Code Word Maintenance.
Change a code word you have established for your member accounts.
Deposit Envelope Request.
Request envelopes to mail your deposits to the Credit Union.
Overdraft Protection.
Complete the Overdraft Protection form to add this free service to your checking account. It helps cover transactions if your balance is low—using transfers from your Firefighters First accounts, so your payments go through and you can avoid declined transactions or unexpected fees.
Premium Overdraft.
Complete the Premium Overdraft form to enroll in Premium Overdraft Plus for added coverage. Premium Overdraft may be included with your account and can cover checks, ACH, and automatic payments for a $25 fee per item, though payment isn’t guaranteed. Premium Overdraft Plus extends coverage to ATM and everyday debit card transactions when you opt in. For complete details and restrictions, see the Premium Overdraft Plus Authorization Form.
Debit Card Limit Adjustment.
Request a temporary adjustment to your debit card spending or withdrawal limits.
Credit or Debit Card Order.
Request a new or replacement Firefighters First debit or credit card.
Card Dispute.
Report an unrecognized or incorrectly processed card transaction to start a dispute.
Share Certificate.
Request changes to an existing share certificate, such as renewing to a new term, without visiting a branch.
Privacy Preferences.
Update your preferences for how your information is shared and manage the marketing communications you receive from Firefighters First.
1. Domestic wires only. For business accounts, one free wire transfer is allowed per month. The cut-off time is 1:00 PM PT on each weekday that the Credit Union is open, excluding holidays. Payment orders, cancellations, or amendments received after the cut-off time may be treated as having been received on the next funds transfer business day and processed accordingly.