Email Contact Information

Please do not send personal or confidential information to the Credit Union via email. To ensure the security of your information, log in to FIRE OnLine and submit a secure email.

FIRE OnLine & Technical Support

Member Services/Call Center: Account inquiries, card services, funds transfers, online banking, etc.

Consumer Lending: Autos, Credit Cards, Lines of credit, RV, Motorcycle, Insurance, loan applications, etc.

Real Estate: Loan applications, refinancing, consultation, etc.

FIREHOUSE Business Services: Business Loans and Services

Asset Recovery: Late payments and payment arrangements

Senior Management

Mike Mastro, Chief Executive Officer

Dixie Abramian, Chief Strategy Officer/Chief Operations Officer

Brad Miller, Chief Financial Officer

Kelly Ramsay, SVP, Marketing

Dyan Mashman, SVP, Information Technology

Matt Mitchell, SVP, Lending

Cindy Iwamoto, SVP, Finance

Mary Steudle, SVP, Human Resources

Firefighters First Credit Union

"Started in 1935, our purpose is to improve the financial lives of firefighters and their families."

- Firefighters First Credit Union

Membership Benefits

About Firefighters First


  Our Promise

  Giving Back

  Board of Directors

  Annual Report


Popular Links


  Talk to Mike

  Account Support

  Fee Schedule

  Contact Us

© Copyright 2016 Firefighters First Credit Union. All Rights Reserved.

*An Extraordinary Dividend Bonus or an Interest Refund may be declared at the discretion of the Firefighters First Board of Directors at year-end.

Sign Up for Online Banking

Ready to sign up for OnLine Banking? Follow these instructions or give us a call at 800.231.1626

  • Log in to Online Banking at the top of the page by using your member number and the last four digits of your SSN, or if it is a business, the last four digits of your tax ID as your temporary password. You will be prompted to change your PIN through this process.
  • Confirm personal account information and accept the disclosure agreement.
  • Create a secure Username and Password for OnLine Banking.
  • Verify your identity by receiving and entering your One Time Passcode.
  • Select "Yes, register my private computer" if you are using a private home computer, or "No, this is a public computer" if using a public or shared computer (work, library, internet café).
  • Keep your personal User Name and Password private and confidential for future use.

You are leaving the Firefighters First Credit Union’s website.

You are leaving and entering a website that Firefighters First Credit Union does not control. Firefighters First CU has provided this link for your convenience, but does not endorse and is not responsible for the content, links, privacy policy, or security policy of this website.